Events and Sessions

The widget can capture visitor context, keep active conversations available across tabs, and send product events that help support agents understand what happened before a message.

Page Events

For single-page apps, send page events when routing changes.

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RogerIQ("event", {  type: "page-viewed",  url: window.location.href,  title: document.title,  source: "app-router"});

Custom Tracking

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RogerIQ("track", "Checkout failed", {  orderId: "ord_123",  step: "payment"});

Session Data

Session data is string key-value context available during the current visitor session.

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RogerIQ("session-data", {  plan: "pro",  tenant: "acme",  region: "us-east"});

Consent

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RogerIQ("consent", { analytics: "granted", persist: true });RogerIQ("consent", { analytics: "denied", persist: true });RogerIQ("consent", null);

Cross-Tab Session Handoff

RogerIQ stores active conversation session data in local storage and broadcasts updates across tabs. That lets a returning visitor continue the same active conversation from another tab.

Useful Events