Introduction
What RogerIQ does, who it is for, and how the product is organized.
RogerIQ Documentation
RogerIQ is an AI-native support platform for teams that want a focused help desk, a useful AI agent, and developer-friendly surfaces for widgets, forms, knowledge, and APIs.
The default product is intentionally centered on the workflows a normal support team uses every week: inbox, contacts, companies, knowledge, agent configuration, integrations, analytics, and settings. Advanced migration and governance tools exist, but they stay behind explicit advanced-mode entry points.
Product Areas
| Area | What it handles |
|---|---|
| Inbox | Conversations from email, widget chat, forms, API, Slack, Discord, Telegram, and other channels. |
| Contacts and companies | Customer identity, conversation history, metadata, company relationships, and memory. |
| Knowledge | Manual articles, crawled sites, hosted docs, OpenAPI ingestion, and HolyDocs sync. |
| Agent | Autopilot, Copilot, and Assist modes with test runs, guardrails, citations, and improvements. |
| Widget | Embeddable chat, docs search, AI answers, previous messages, proactive messages, and identity. |
| Forms and beacons | Hosted forms, iframe embeds, HTML POST, JSON submit, file uploads, and floating contact beacons. |
| API | API-key access for public developer workflows and cookie-authenticated dashboard APIs for the app. |
How to Read These Docs
If you are setting up a team, start with Quickstart, then Onboarding and Email channel.
If you are adding RogerIQ to a product, start with Widget install, Identify and secure mode, and Forms.
If you are building an integration, start with API overview, Authentication, and Webhooks.
RogerIQ uses projectId for almost every runtime and API surface. Keep the project ID available when installing the widget, calling the API, connecting integrations, or syncing knowledge.