Introduction
What RogerIQ does, who it is for, and how the product is organized.
RogerIQ Documentation
RogerIQ is an AI-native support platform for teams that want a focused help desk, a useful AI agent, and developer-friendly surfaces for widgets, forms, knowledge, and APIs.
The default product is intentionally centered on the workflows a normal support team uses every week: inbox, contacts, companies, knowledge, agent configuration, integrations, analytics, and settings. Advanced migration and governance tools exist, but they stay behind explicit advanced-mode entry points.
Product Areas
| Area | What it handles |
|---|---|
| Inbox | Conversations from email, widget chat, forms, API, Slack, Discord, Telegram, and other channels. |
| Contacts and companies | Customer identity, conversation history, metadata, company relationships, and memory. |
| Knowledge | Manual articles, crawled sites, hosted docs, OpenAPI ingestion, and HolyDocs sync. |
| Agent | Autopilot, Copilot, and Assist modes with test runs, guardrails, citations, and improvements. |
| Widget | Embeddable chat, docs search, AI answers, previous messages, proactive messages, and identity. |
| Forms and beacons | Hosted forms, iframe embeds, HTML POST, JSON submit, file uploads, and floating contact beacons. |
| API | API-key access for public developer workflows and cookie-authenticated dashboard APIs for the app. |
How to Read These Docs
If you are setting up a team, start with Quickstart, then Onboarding and Email channel.
If you are adding RogerIQ to a product, start with Widget install, Identify and secure mode, and Forms.
If you are building an integration, start with API overview, Authentication, and Webhooks. Prefer typed code? Use @rogeriq/sdk. Prefer the terminal? Use the rogeriq CLI.
If you are wiring an AI agent (Claude, Cursor, custom), use the MCP server or the agent guide for shell-based agents.
RogerIQ uses projectId for almost every runtime and API surface. Keep the project ID available when installing the widget, calling the API, connecting integrations, or syncing knowledge.