> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rogeriq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

Work conversations from a focused support queue.

# Inbox

Inbox is the default RogerIQ workspace. It is where agents triage, reply, assign, tag, snooze, resolve, and inspect the context behind a conversation.

## What Appears in the Inbox

Conversations can arrive from:

- inbound email
- widget messages and chat
- public forms
- contact beacons
- Slack, Discord, and Telegram channels
- API-created conversations
- system or integration events that create a support thread

## Common Workflow

**Filter the queue**

Use status, assignment, priority, channel, search, and saved views to find the work you need.
  **Open the conversation**

Review messages, internal notes, attachments, page context, customer identity, and AI context.
  **Reply or draft**

Use the composer, saved replies, AI suggestions, or Copilot drafts.
  **Update state**

Assign the conversation, change priority, add tags, snooze, resolve, or close.
  **Let reporting catch up**

Analytics and workload reports aggregate conversation and SLA activity on the scheduled analytics job.

## Statuses

| Status | Meaning |
| --- | --- |
| `open` | Needs attention. |
| `pending` | Waiting on customer, teammate, or external work. |
| `snoozed` | Hidden until the snooze time. |
| `resolved` | Answered and no longer active. |
| `closed` | Archived final state. |
| `spam` | Marked as unwanted. |
| `deleted` | Removed from normal support views. |

## Bulk Actions

Inbox supports bulk updates for common triage tasks, including status, assignment, priority, and tags.

Use saved views for repeatable queues, such as "Open email", "Urgent widget chats", or "Unassigned forms".