> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rogeriq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics and CSAT

Understand volume, response quality, AI impact, workload, and customer satisfaction.

# Analytics and CSAT

Analytics gives support teams an operational view of the queue. It is designed to answer ordinary support questions first.

## Default Reporting Questions

- How many conversations are open, resolved, or waiting?
- Which channels create the most work?
- Which topics create repeated support demand?
- How often does the AI help or resolve a conversation?
- Where are response times or workloads getting worse?
- Are customers satisfied after resolution?

## Analytics Areas

| Area | Use it for |
| --- | --- |
| Overview | High-level support volume and resolution metrics. |
| Conversations | Channel, status, priority, and queue performance. |
| AI | AI usage, confidence, sources, and resolution behavior. |
| Workload | Team load and operational pressure. |
| CSAT | Customer satisfaction scores and comments. |
| Reports | Packaged reporting, snapshots, and digests when configured. |

## CSAT

CSAT surveys collect a numeric score from 1 to 5 plus an optional comment.

Public CSAT responses use:

```txt
POST https://api.rogeriq.com/api/csat/respond/:surveyId
```

Authenticated CSAT reporting uses:

```txt
GET https://api.rogeriq.com/api/projects/:projectId/csat
GET https://api.rogeriq.com/api/projects/:projectId/csat/surveys
```

Track AI resolution and CSAT together. More automation is only useful when quality holds or improves.