> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rogeriq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How It Works

The request and data flow across support channels, the inbox, knowledge, AI, and outbound actions.

# How It Works

RogerIQ turns support inputs into conversations, enriches them with customer and page context, searches knowledge, optionally drafts or sends AI replies, and keeps the support team in the inbox.

## Flow

**A customer reaches out**

A conversation can start from inbound email, the widget, chat, a public form, Slack, Discord, Telegram, or the API.
  **RogerIQ resolves identity**

RogerIQ links the message to a contact when email, secure widget identity, external ID, or existing conversation context is available.
  **Knowledge is searched**

The platform searches published knowledge, crawled pages, synced docs, and relevant conversation memory.
  **The agent decides what to do**

In Assist mode it suggests. In Copilot mode it drafts. In Autopilot mode it can reply automatically when confidence and guardrails allow it.
  **The team keeps control**

Inbox status, assignment, tags, internal notes, saved replies, workflows, analytics, and webhooks keep the operational layer explicit.

## Core Runtime Surfaces

| Surface | Runtime path |
| --- | --- |
| Dashboard app | `https://rogeriq.com/dashboard` |
| API host | `https://api.rogeriq.com` |
| Public API | `https://api.rogeriq.com/api/v1` |
| Widget script | `https://api.rogeriq.com/widget/v1/rogeriq.js` |
| Widget API | `https://api.rogeriq.com/api/widget/:projectId/widget/*` |
| Hosted form | `https://rogeriq.com/forms/:formId` |
| Short form route | `https://rogeriq.com/f/:slugOrId` |
| Public docs site | `https://rogeriq.com/docs/:siteSlug` |

## AI Modes

| Mode | Behavior |
| --- | --- |
| Assist | The AI suggests answers and supporting context. A human writes the reply. |
| Copilot | The AI drafts replies for a human to review and send. |
| Autopilot | The AI can respond automatically when confidence, citations, and guardrails pass. |

Most teams should start in Copilot. It gives real value immediately without hiding weak knowledge, missing guardrails, or unclear escalation rules.